FlowQueue
Shorter waits. Smoother service.
FlowQueue replaces the physical waiting line with a virtual one. Customers book or join remotely, see their position live, and are notified when it is their turn — while staff manage counters from a clean service dashboard.
Now serving
B-044
Counter 2
Live queue — Wuse branch
● 3 waiting · ~12 minSarah O.
Account opening
Tunde A.
Card issue
Mrs. Ade
KYC update
Chika N.
Complaint
Musa Y.
Deposit
Served today
86
Avg wait
12m
Peak hours
The challenge
What problem existed?
- Customers waste hours in physical queues just to hold a place in line.
- Walk-in demand is unpredictable, so staffing is hard to plan.
- There is no data on wait times, peak hours or service speed.
- The waiting experience is one of the most common customer complaints.
The solution
What Kyestack built
- Remote ticket booking and appointment scheduling from any phone.
- A live queue view that shows customers their position and expected wait.
- A staff dashboard for calling, serving and managing multiple counters.
- Automatic notifications plus wait-time analytics for managers.
Key features
Technology
What it’s built with
The impact
What the system improves
Customer experience
People wait where they want to wait — not standing in line — and are notified when it is their turn.
Staff productivity
Service teams spend their time serving, not managing crowds.
Planning
Queue data reveals peak hours and bottlenecks so operations can adapt.
Impact statements describe the outcomes this system is designed to deliver — not audited metrics.
Facing a similar challenge?
We can design a version of this — around your process, your team and your budget.
Start a ProjectMore of our work
A. Bello
Manager
Good morning, Amina 👋
Revenue
₦4.2M
▲ 12% vs last month
Sales today
86
▲ 8%
Low stock
5 items
▼ needs reorder
Receivables
₦310K
3 invoices due
Revenue — last 8 weeks
LiveSales mix
Retail 75% · Bulk 25%
Recent invoices
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